Privacy Policy


With these instructions for data protection, we would like to inform you when we store which data and how we use it – of course, in compliance with the applicable German and European data protection regulations. As changes in the law or changes in our internal processes may require an adjustment of this privacy policy, we ask you to read this privacy policy regularly.

Page notice

We point out that the data entered by you on this page are stored in a database operated by Checkdomain GmbH. Further information about data security at Checkdomain GmbH can be found here.

Basis of data processing

Responsible for data processing is Schengenhelper. We process your data based on your given consent (Article 6 (1a) EU GDPR).

Processing of your personal data

Please note that all personal data, including all attachments (hereafter referred to as “data”) entered on this website, will be used for the purpose of providing information about Schengen visas and processing individual requests. In addition, we use data for statistical purposes.

Specific types of personal data (ethnicity, political opinions, religious or philosophical beliefs, trade union membership, health or sex life) are not explicitly processed. If the site visitor or applicant voluntarily shares special types of personal data, that data will be treated in the same way as described in this document.

Schengenhelper will not bring your personal data to the attention of third parties unless we are legally required to, in exceptional cases, provide your personal data to third parties (for example, to law enforcement agencies when suspected of committing an offense).

Data processing

As part of a request by e-mail or via the contact form, we process the data required for our website.

As a part ot the entering we process the following data: title, first name, surname, country, nationality (s), date of birth, telephone number, e-mail address, purpose (s) of travel, travel destination (s). For this, various other necessary information may be needed. Corresponding mandatory fields are marked in the online questionnaire.

The following data are collected for statistical purposes: site visitors country of origin, site visitors nationality(s), travel destination and travel purpose.


Our website makes use of so-called cookies in order to recognize multiple uses of our website by the same user / Internet connection subscriber. Cookies are small text files that your Internet browser stores and saves on your computer. They are used to improve and optimize our website and our service. These are mostly so-called “session cookies”, which are deleted after the end of your visit.

However, these cookies sometimes provide information to automatically recognize you. This recognition is based on the IP address saved by the cookies. The information thereby obtained in this way serves to improve our website and to give you easier access to our site.

You can prevent cookies from being installed by adjusting the settings on your Internet browser software accordingly. However, we point out that in this case you may not be able to fully use all functions of our website.

Server data

For technical reasons, some data, which your Internet browser transmits to us or to our web space provider, is collected (so-called server log files) such as the following:

– Browser type and version

– Operating system

– Websites that linked you to our site (Referrer URL)

– Website you visit

– Date and time of your access

– Your Internet Protocol (IP) address.

This anonymous data is stored separately from any personal information you may have provided, thereby making it impossible to connect it to any particular person. The data is used for statistical purposes in order to improve our website and services. Other data queried for statistical purposes can be found in the section Data Processing.

Contacting us

On our website we offer you the opportunity to contact us via email and / or via using the contact form. In this case, the information provided by the user will be stored for the purpose of processing his contact. Transfer of data to a third party does not take place. Or is any of this information matched to any information that may be collected by other components of our website.

Use of Google Analytics with anonymization

Our website uses Google Analytics, a web analysis service from Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA, hereinafter referred to as “Google“. Google Analytics employs so-called “cookies“, text files that are stored to your computer in order to facilitate an analysis of your use of the site.

The information generated by these cookies, such as time, place and frequency of your visits to our site, including your IP address, is transmitted to Google’s location in the US and stored there.

We use Google Analytics with an IP anonymization feature on our website. In doing so, Google abbreviates and thereby anonymizes your IP address before transferring it from member states of the European Union or signatory states to the Agreement on the European Economic Area.

Google will use this information to evaluate your usage of our site, to compile reports on website activity for us, and to provide other services related to website- and internet usage. Google may also transfer this information to third parties if this is required by law or to the extent this data is processed by third parties on Google´s behalf.

Google states that it will never associate your IP address with other data held by Google. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Google also offers a disabling option for the most common browsers, thus providing you with greater control over the data which is collected and processed by Google. If you enable this option, no information regarding your website visit is transmitted to Google Analytics. However, the activation does not prevent the transmission of information to us or to any other web analytics services we may use. For more information about the disabling option provided by Google, and how to enable this option, visit

Use of Jetpack with stats

Our site uses the Jetpack app by Automattic Inc., 132 Hawthorne Street, San Francisco, CA 94107, United States of America, with technology by Quantcast Corp., 201 Third Street, 2nd Floor, San Francisco, CA 94103, United States of America. Each time our website is accessed, Data is recorded via cookies and then stored in the United States to conduct web analytics. Cookies are small text files that are stored locally in the cache of the internet browser used by site visitors, so that the browser can be recognised when the visitor returns to the site. The IP address is in this case immediately anonymised before it is stored. You may refuse the use of cookies and/or delete previously saved cookies by selecting the appropriate settings on your browser; however, please be advised that if you opt out of using cookies, you may not be able to make full use of all the features of this website.

The collection and use of data by Jetpack can be excluded with future effect by setting an opt-out cookie for your browser at If you should delete all cookies from your browser, this opt-out process will have to be repeated.

Using PayPal as a payment method

If, you decide to use PayPal as an online payment service, while completing your order, your contact details will be sent to PayPal during the order process. PayPal is a service from PayPal (Europe) S.à.rl & Cie. SCA, 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal fullfills the function of an online payment service and trustee, and offers buyer protection services.

The personal data transmitted to PayPal usually includes your first name, last name, address, telephone number, IP address, e-mail address, or other data required to process your order, such as the quantity of articles ordered, the article number, invoice amount, percentage taxes and invoice details, etc.

This information needs to be transferred to process your order using your chosen payment method, mainly in order to confirm your identity and manage your payment and the customer relationship.

Please note the following however: PayPal may also pass on your personal data to subcontractors or other affiliates, to the extent necessary for fulfilling the contractual obligations arising from your order or for processing personal data on behalf of the controller.

PayPal will transfer the personal data transferred to PayPal to credit agencies, depending on the payment type you pre-select in your PayPal account, which may include payment by invoice or direct debit. The information transferred serves to identify you and to verify your creditworthiness with regard to the order you have placed. Please refer to the PayPal Privacy Policy for more information on the credit agencies PayPal transfers data to and which data is collected, processed, stored and passed on by PayPal:

Use of affilinet tracking cookies

Our website employs affilinet tracking cookies in order to correctly record sales and/or leads. Cookies are small text files that are saved to your computer when you visit a website. These affilinet tracking cookies do not store personal data of any kind. Instead, it only collects the identification number of the intermediary partner as well as the reference number of the advertising material that was clicked on by the visitor to the website. This information is required in order to process the payment transaction between the website operator and the advertiser. The partner identification number serves to designate the intermediary partner to which a commission is to be paid once a transaction has been concluded. You can prevent cookies from being installed by adjusting the settings on your browser software accordingly. You should be aware, however, that by doing so you may not be able to make full use of all the functions of our website.

Duration of storage and deletion of the data

The data storage of an email or request via contact form takes place in the server system of Checkdomain GmbH, within the EU. The data will be deleted after the end of the processing, at the latest after three months.


We use technical and organizational security measures to protect your data processed by us against accidental or intentional manipulation, loss, destruction or access by unauthorized persons. Our security measures are continuously improved in line with technological developments.

Data access

You can contact us for questions regarding the collection, processing or use of your personal data and their correction, blocking, deletion or revocation of a given consent free of charge by e-mail  ( ). We point out that you are entitled to a correction of incorrect data or deletion of personal data should this claim not be prevented by a statutory retention obligation.

a) Right of access, rectification

Upon request, we will inform you in writing by e-mail whether and which personal data about you are being processed by us. You will receive a free copy of the data processed by us. If, despite our efforts to ensure that the information is accurate and up to date, incorrect information is processed, we will correct it at your request.

b) Withdrawal of consent and deletion of data

Of course, you always have the right to withdraw your consent and to have the personal data collected deleted or deleted. After receiving your message, we delete your data immediately.

In these cases, the request cannot be processed.

c) Right of appeal

If you have any questions regarding the processing of your personal data, the exercise of your rights and suggestions, you can contact the responsible office.


Last updated: 07.01.2018